Connectivity

New to web browsing? Start here

With a few tips to help you, getting started with web browsing on your mobile phone has never been easier. Check out some of our frequently asked questions.

1. Is there a difference between web browsing the Internet (on computers) and the Mobile Internet?

Yes. Since handset screens are much smaller than computer monitors, more and more websites are adapting and optimizing their sites for mobile phones. Typically, this involves paring down the text and graphics displayed making it easier for you to navigate through the site using your handset. For this reason, a web site on your computer may not look the same as the web site on your mobile phone. While more web sites are being adapted for basic to cutting-edge mobile devices, the devices themselves are also rapidly improving. Newer devices often provide a better Web browsing experience, offering HTML browsers with easy touch screen selection and navigation. All that said, your Web browsing experience is only going to get better. If you had a bad Web browsing experience, we suggest you give it another try.

2. What monthly feature or package do I need to have to use web browsing? How much will it cost me to access a web site from my phone?

For phones:

If you do not add a web browsing feature to your monthly rate plan, you will be charged 10¢ per webpage visited. If you plan on web browsing the Mobile Internet regularly, we recommend you add Unlimited browsing & video streaming^1,2 ($15) to your rate plan or subscribe to a package that includes web browsing.

Check out which phone packages include web browsing

For smartphones (BlackBerry / PDA):

If you are on a BlackBerry or PDA smartphone, you need to be on monthly Smartphone package with web browsing or a Your Choice Smartphone Combo plan with web browsing

For prepaid phones:

If you do not add a web browsing feature to your monthly rate plan,10¢ per webpage visited will be deducted from your prepaid balance. If you plan on web browsing the Mobile Internet regularly, we recommend you purchase the prepaid unlimited web browsing feature.

4. How do I find and access a Mobile Internet site?

This process usually varies between handset types. The below chart provides general Web browsing access instructions by handset category. For instructions specific to your handset model, please refer to your handset user guide.

Phones	1. From your phone home screen, select the 'Wireless Web' or 'Browser' icon. Alternatively, if your phone has a web button on the key pad, press it. If you receive an enable security message, select 'Yes' or 'Allow' and wait a few seconds while your phone establishes a security link. 2. You should now see the TELUS homepage loaded with a search box and a list of choices. You can browse through these selections, enter a search in the search box, or go directly to your desired web site. To go directly to a web site, click your typical menu button and select "Go to URL", enter the URL (e.g. www.m.google.com). Then, click "Go" or "OK".
BlackBerry smartphones	1. From your home screen, click on the globe icon for the "Browser". 2. Where you land first will depend on your settings: You may immediately see a box to enter your web site URL (e.g. www.m.google.com) with some "Bookmarks" and your web browsing "History" below. Enter your desired web site or scroll through the bookmarks and history. To get to the TELUS homepage, click on "Home Page (TELUS WAP Browser), from which you can search or browse through our site. If when you click "Browser", you land directly on a web site and wish to browse to a different one, press your BlackBerry menu key, select "Go To…" and enter the web site URL (e.g. www.m.google.com).
Other smartphones	1. From your home screen, click on the "Browser" or "Internet Explorer". 2. You can now browse the TELUS home page or enter your desired web site URL (e.g. www.m.google.com). If you do not see these options directly on the page, use your menu key to pull up the "Go To…" or "Address Bar" where you can enter your web site URL, or click directly to web sites via "Favourites" or "History".

Phones

1. From your phone home screen, select the 'Wireless Web' or 'Browser' icon. Alternatively, if your phone has a web button on the key pad, press it. If you receive an enable security message, select 'Yes' or 'Allow' and wait a few seconds while your phone establishes a security link.

2. You should now see the TELUS homepage loaded with a search box and a list of choices. You can browse through these selections, enter a search in the search box, or go directly to your desired web site. To go directly to a web site, click your typical menu button and select "Go to URL", enter the URL (e.g. www.m.google.com). Then, click "Go" or "OK".

BlackBerry smartphones

1. From your home screen, click on the globe icon for the "Browser".

2. Where you land first will depend on your settings:

You may immediately see a box to enter your web site URL (e.g. www.m.google.com) with some "Bookmarks" and your web browsing "History" below. Enter your desired web site or scroll through the bookmarks and history. To get to the TELUS homepage, click on "Home Page (TELUS WAP Browser), from which you can search or browse through our site.
If when you click "Browser", you land directly on a web site and wish to browse to a different one, press your BlackBerry menu key, select "Go To…" and enter the web site URL (e.g. www.m.google.com).

Other smartphones

1. From your home screen, click on the "Browser" or "Internet Explorer".

2. You can now browse the TELUS home page or enter your desired web site URL (e.g. www.m.google.com). If you do not see these options directly on the page, use your menu key to pull up the "Go To…" or "Address Bar" where you can enter your web site URL, or click directly to web sites via "Favourites" or "History".

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